OmPrompt Blog

Customer Service, Healthcare, FMCG, Finance

What Does Structured and Unstructured Data Mean in Automation?

Data is at the core of all organisations; customer data, product data or business data. Customer information that comes through on an email might be ‘digital’ but it isn’t digitised. This means...

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Customer Service, Healthcare, FMCG

Is Process Automation Really that Confusing?

Automation has been around in some form or another since the 30’s, with machines being used to complete simple tasks such as repetitive work in the production of automotive, appliances, beverages,...

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Healthcare

Healthcare: Why Customer Service is a Differentiator and Not a Cost-Center

In the healthcare industry, the landscape of customer service is constantly changing and evolving with technology being able to bring people and products/services closer than ever before. For this...

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Customer Service, Healthcare, FMCG, IT

The Holistic Approach to Automation in Business

In the ever-changing digital world, businesses are able to secure financial confidence with innovations being done in technology to simplify and improve key operations in a business structure....

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Healthcare, FMCG

Artificial Intelligence and Intelligent Automation: The BIG Difference

With the continuous growth of technology, the rise of the machines is finally here. Through Artificial Intelligence and Intelligent Automation, the world is undergoing transformation on a major...

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Customer Service, Healthcare, FMCG

What Does Automation Really Mean?

Automation is a term that’s used widely and crops up in all kinds of industries – and thereforemeans different things to different people. But, at the core, it’s simply a way of using technology...

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