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Blog

What Does Structured and Unstructured Data Mean in Automation?

Data is at the core of all organisations; customer data, product data or business data. Customer information that comes through on an email might be ‘digital’ but it isn’t digitised. This means...

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Is Process Automation Really that Confusing?

Automation has been around in some form or another since the 30’s, with machines being used to complete simple tasks such as repetitive work in the production of automotive, appliances, beverages,...

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Healthcare: Why Customer Service is a Differentiator and Not a Cost-Center

In the healthcare industry, the landscape of customer service is constantly changing and evolving with technology being able to bring people and products/services closer than ever before. For this...

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The Holistic Approach to Automation in Business

In the ever-changing digital world, businesses are able to secure financial confidence with innovations being done in technology to simplify and improve key operations in a business structure....

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Artificial Intelligence and Intelligent Automation: The BIG Difference

With the continuous growth of technology, the rise of the machines is finally here. Through Artificial Intelligence and Intelligent Automation, the world is undergoing transformation on a major...

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What Does Automation Really Mean?

Automation is a term that’s used widely and crops up in all kinds of industries – and thereforemeans different things to different people. But, at the core, it’s simply a way of using technology...

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Automation Implementation: How We Manage the Process

As a managed service provider the onus is on us to manage the implementation. Our aim is tomake this as easy as possible for you. You won’t need a huge implementation team; all we need isa small...

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5 Ways Automated Order Entry Helps Increase Sales

In this article, we focus on just one area of your business – customer service – and show that by just automating a single process – order entry – you can have widespread positive impact in your...

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How to Automate and Where to Start in Your Business

Because the supply chain sits in the heart of your organisation’s operations, you’ll need cross department buy-in and support from all areas of your organisation, including: IT, finance, HR,...

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5 Processes in Your Order to Cash System that are Ideal for Easy Automation

As an end-to-end Order to Cash managed service provider, we are used to seeing automation transform entire supply chains. We’ve seen time and time again how automation frees up cash and releases...

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Robotic Process Automation: Why RPA doesn’t have all the answers

Robotic Process Automation (RPA) is not the only way forward for those wishing to increase capacity while reducing operational costs. And, depending on your situation, it may not be the best...

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CXOs: How to Execute Multiple Projects At Once

As a C-level Exec it's important to find strategic commonalities across the different business departments. Whether it's customer satisfaction, account growth, reducing resource or even...

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5 Reasons to Automate Customer Service in Healthcare

Healthcare companies are facing increasing pressures to reduce or maintain prices while improving the level of customer services.  The level of customer service offered is progressively acting as...

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Coping with Change: 9 Inspirational Ways to Help Your Employees

Encouraging employees to embrace business change is one of the great challenges for a modern leader. When it comes to embracing technological change, it’s no different – except, perhaps, in scale....

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Arguments Against Putting Businesses in the Cloud, Gradually Disappearing

Why has cloud computing grown so fast in spite of what some view as serious drawbacks?

Because many of the common criticisms have a reasonable counter-argument, and because companies can’t...

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What’s Stopping You from Making ‘The Perfect Order’ a Reality?

The retailer’s need for, and drive towards, a perfect order is still happening.

Tesco are running an initiative called “delivering the basics brilliantly” which focuses on getting presentation...

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Future-Proof your Business by Streamlining Your Supply Chain

Just because you work for the same company, it doesn’t mean you see challenges in the same way. People across the supply chain may experience the same processes – but they tend to see them from...

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What is a Hybrid Supply Chain?

Generally, a hybrid combines the best elements of something to improve it, or to provide a better breed - the same goes for hybrid biology, hybrid computing, and the hybrid supply chain.

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Searching for the Ultimate End-to-End Decision-Making Tool

When we have a request, need to make a decision with confidence, or need reassurance, where do we start? Quite simply: every decision begins with information.

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The Secret to Achieving Process Automation Success: Don't Automate, Obliterate

In 1990, the Harvard Business Review published a transformational article by Michael Hammer called "Reengineering Work: Don't Automate, Obliterate". ...

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