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Getting the Competitive Edge in Customer Services

Customer Service has always been pivotal to the supplier-customer relationship in manufacturing. However, customer demands on your team are set to rise even further, led in part by the change in...

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3 Ways Supply Chain Automation Helps You Maintain Superior Customer Service During a Merger and Acquisition

The news of an imminent M & A event for your organisation is an anxious time for those involved in the operational or administrative side of the business – like customer service. 

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Automation in Toyota: It’s Not About Removing People, it’s About Empowering Them

A unique application of automation has been applied within car manufacturer Toyota, as detailed in a recent post by Fast Company. “Humans should produce goods manually and make the process as...

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MITSloan Talks About AI, How Does it Support A Competitive Edge in the Supply Chain?

Artificial Intelligence (AI), like similar forms of technology (cognitive computing, machine learning) is all about obtaining using data feeds to gain insight. In business, being able to use this...

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Digital Laggards Don’t Need to Pay the Price for Delayed Supply Chain Digitisation

There’s already a fear of digitisation and how it is being brought into businesses, regardless of disruption. But it doesn’t have to be painful.

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What Does Structured and Unstructured Data Mean in Automation?

Data is at the core of all organisations; customer data, product data or business data. Customer information that comes through on an email might be ‘digital’ but it isn’t digitised. This means...

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Is Process Automation Really that Confusing?

Automation has been around in some form or another since the 30’s, with machines being used to complete simple tasks such as repetitive work in the production of automotive, appliances, beverages,...

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The Holistic Approach to Automation in Business

In the ever-changing digital world, businesses are able to secure financial confidence with innovations being done in technology to simplify and improve key operations in a business structure....

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What Will Happen To Customer Service If We Don’t Embrace Automation?

Surely, the whole point of customer service in the supply chain is that it’s run by real-life humans? Absolutely, but those customer service professionals need the right technology and automation...

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When 75% Automation is Not Enough… What to do Next.

The inherent complexities of global supply chains makes them an ideal target for automation projects. Many organisations have already embarked on digital automation projects to help them achieve...

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Supply Chain Automation: Where to Start for Maximum Impact?

The goal of automation is not new. When the plough was first invented – that was automation. When the car was first used instead of a horse – that was automation. When typewriters came in, and...

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How Can You Transform Your Customer Service Department?

It’s Monday morning and your Customer Service Department is having its regular weekly team meeting. This one is different, though. Instead of reviewing the numbers with a big sigh and feeling like...

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What Does Automation Really Mean?

Automation is a term that’s used widely and crops up in all kinds of industries – and thereforemeans different things to different people. But, at the core, it’s simply a way of using technology...

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Touchless vs. Cashless Transactions – the Future of the Supply Chain

Imagine a perfect supply chain world where goods are transferred, painlessly and error-free, from one end of the order-to-cash process to the other… Now, imagine that this process can be done...

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3 Key Automation Technologies that Make Life Easier in Customer Service

Historically, life as a customer service representative has been difficult. However, thanks to technology, tasks that used to be repetitive or hugely time-consuming can be either automated or made...

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The Uphill Struggle of a Customer Service Rep

High turnover rates for customer service representatives (CSRs) are prevalent globally, with some variation from country to country. It’s perhaps not surprising to find that those working on the...

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5 Benefits to Automating Data Entry in Your Customer Service Department

How could your business be different/better if the majority of your customers’ orders hit your ERP system automatically? 

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5 Ways Automated Order Entry Helps Increase Sales

In this article, we focus on just one area of your business – customer service – and show that by just automating a single process – order entry – you can have widespread positive impact in your...

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CXOs: How to Execute Multiple Projects At Once

As a C-level Exec it's important to find strategic commonalities across the different business departments. Whether it's customer satisfaction, account growth, reducing resource or even...

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Arguments Against Putting Businesses in the Cloud, Gradually Disappearing

Why has cloud computing grown so fast in spite of what some view as serious drawbacks?

Because many of the common criticisms have a reasonable counter-argument, and because companies can’t...

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