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Blog

Is Process Automation Really that Confusing?

Automation has been around in some form or another since the 30’s, with machines being used to complete simple tasks such as repetitive work in the production of automotive, appliances, beverages,...

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Healthcare: Why Customer Service is a Differentiator and Not a Cost-Center

In the healthcare industry, the landscape of customer service is constantly changing and evolving with technology being able to bring people and products/services closer than ever before. For this...

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The Holistic Approach to Automation in Business

In the ever-changing digital world, businesses are able to secure financial confidence with innovations being done in technology to simplify and improve key operations in a business structure....

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Automation in Business: What to Expect in a Good Digital Journey

The age of extinction may just be lurking very near for most business organizations that have no plans of transforming core concepts of their business models into digital platform. In essence,...

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What Will Happen To Customer Service If We Don’t Embrace Automation?

Surely, the whole point of customer service in the supply chain is that it’s run by real-life humans? Absolutely, but those customer service professionals need the right technology and automation...

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Artificial Intelligence and Intelligent Automation: The BIG Difference

With the continuous growth of technology, the rise of the machines is finally here. Through Artificial Intelligence and Intelligent Automation, the world is undergoing transformation on a major...

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Why RPA Can't Work in Isolation

Robots are everywhere, well at least in the media, and they have been the talk of the town for some time now. Plenty of companies have stepped forward to become early adopters and promoters of...

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OmPrompt Named Gartner Cool Vendor in Cloud Computing for 2017

Supply chain digitisation and automation specialist OmPrompt is proud to announce it has been cited as a Gartner Cool Vendor for the second time.

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When 75% Automation is Not Enough… What to do Next.

The inherent complexities of global supply chains makes them an ideal target for automation projects. Many organisations have already embarked on digital automation projects to help them achieve...

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Supply Chain Automation: Where to Start for Maximum Impact?

The goal of automation is not new. When the plough was first invented – that was automation. When the car was first used instead of a horse – that was automation. When typewriters came in, and...

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How Can You Transform Your Customer Service Department?

It’s Monday morning and your Customer Service Department is having its regular weekly team meeting. This one is different, though. Instead of reviewing the numbers with a big sigh and feeling like...

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What to Look For in An Integration Brokerage Provider

Integration brokerage (IB) relates to a subset of IT outsourcing. It usually covers an initial integration phase and ongoing managed services. Typically it covers integration-type activities, ...

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OmPrompt Releases Teach&Learn, Their Cognitive Automation Solution

Supply chain digitisation and automation specialist OmPrompt today announced delivery of their Smart Automation Solution, Teach&Learn.

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What Does Automation Really Mean?

Automation is a term that’s used widely and crops up in all kinds of industries – and thereforemeans different things to different people. But, at the core, it’s simply a way of using technology...

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Automation Implementation: How We Manage the Process

As a managed service provider the onus is on us to manage the implementation. Our aim is tomake this as easy as possible for you. You won’t need a huge implementation team; all we need isa small...

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Touchless vs. Cashless Transactions – the Future of the Supply Chain

Imagine a perfect supply chain world where goods are transferred, painlessly and error-free, from one end of the order-to-cash process to the other… Now, imagine that this process can be done...

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3 Key Automation Technologies that Make Life Easier in Customer Service

Historically, life as a customer service representative has been difficult. However, thanks to technology, tasks that used to be repetitive or hugely time-consuming can be either automated or made...

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The Uphill Struggle of a Customer Service Rep

High turnover rates for customer service representatives (CSRs) are prevalent globally, with some variation from country to country. It’s perhaps not surprising to find that those working on the...

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5 Benefits to Automating Data Entry in Your Customer Service Department

How could your business be different/better if the majority of your customers’ orders hit your ERP system automatically? 

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5 Ways Automated Order Entry Helps Increase Sales

In this article, we focus on just one area of your business – customer service – and show that by just automating a single process – order entry – you can have widespread positive impact in your...

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