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Is Process Automation Really that Confusing?

Posted by OmPrompt on 02 August 2017

Automation has been around in some form or another since the 30’s, with machines being used to complete simple tasks such as repetitive work in the production of automotive, appliances, beverages, and many other consumer goods. As technology is advancing at such a rapid rate, machines are now so intuitive that they are able to navigate aircrafts, diagnose cancer, and trade stocks, to name a few. With the advancements made in this field, many predict that the golden age of automation is now upon us. While most organisations in most industries are preparing to introduce automation technologies into their processes, many still do not understand what it means to automate their business. Automation is one of the top most confused words today that organisations have yet to fathom. Here are some fundamental notions that may help you to understand a little bit more about automation today.

An Automation Tool Cannot Provide Analytics and Forecasting

It is a well-known fact that many organisations across all industries are eager to implement automation to streamline many of their processes such as production, customer service support, accounting and logistics. Automation tools, such as RPA, are certainly intuitive and intelligent, but they are only able to operate within their programming, which means that they still have yet to develop that ability to analyse and predict solutions for many common dilemmas that occur in every industry. Sure, they are able to perform essential supply chain management actions in the consumer goods industry such as generating invoices, making claims, and scheduling shipping. They are also able to optimise electronic health record keeping, which certainly helps the healthcare industry in providing the best healthcare to individuals. However, what about customer service, product/service development or even exception management?

Automation Will Not Yet Take Over Most Jobs

It is a fact that automation tools are now being utilised by many organisations in multiple industries such as manufacturing, healthcare, and information technology. Businesses are nervous about robots taking over their jobs, this will not actually happen just yet. As advanced as automation tools are today, they still require human beings to program them and ensure they run smoothly. In the consumer goods industry, automation tools are utilised in many essential processes such as assembly, documents management, and claims settlement to state a few. When it comes to the more crucial tasks such as operations management, marketing, and brand management, there will still be plenty of jobs for human individuals. Even in customer service, automation tools still require a lot of work as human beings provide intangibles such as problem solving, planning, and the ability to interact with customers.

Automation presents a Clear and Present Solution for any Organisation

The truth about automation is organisations that currently implement it into their business systems often face a trial and error method of understanding how automation can improve the relevant processes. Some organisations find that the automation tools that they utilise are simply not a match for what they are looking for as there are still no standards set in the marketplace for what automation tools should deliver in terms of performance, features, and benefits. The simple fact is, automation as a whole, still has a very long way to go before it can truly make the world a better place and for businesses to understand how that value can be applied and utilised. For any organisation interested in using automation tools, it is highly recommended that you be patient and study the trends in automation, understand the processes in your business and choose a vendor that can work strategically with your business


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