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Blog

Getting the Competitive Edge in Customer Services

Customer Service has always been pivotal to the supplier-customer relationship in manufacturing. However, customer demands on your team are set to rise even further, led in part by the change in...

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Want Less Invoice Disputes and a Streamlined Process to Manage Them? Have Your Cake and Eat it With Automation

Claims for credit from customers is an all too common fact of life in supply chain. Shortages, damages and price discrepancies are just a few reasons why an invoice won’t be paid in full or on...

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3 Ways Supply Chain Automation Helps You Maintain Superior Customer Service During a Merger and Acquisition

The news of an imminent M & A event for your organisation is an anxious time for those involved in the operational or administrative side of the business – like customer service. 

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The Future of Electronic Data Interchange

Communications systems have always been the key to productive commerce, and Electronic Data Interchange (EDI) is the core that ensures good trade connections for any organisation. EDI is a system...

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RPA: To Become One of Many in a Suite of Automation Capabilities

Supply chain digitisation and automation specialist OmPrompt is challenging the status quo around Robotic Process Automation (RPA).

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5 Financial Processes you Can Automate Now for a More Cash-Rich Department

Moving from a traditional, manual finance department to a fully-automated, digitised department is truly a transformational change. However, just by focusing on five key financial processes, you...

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Could You Be Overlooking Opportunities to Streamline Your P2P Processes?

With so much internal focus in the supply chain on the order-to-cash (O2C) activities and customer experience, procure-to-pay (P2P) processes and supplier satisfaction can often be overlooked in...

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Automation in Toyota: It’s Not About Removing People, it’s About Empowering Them

A unique application of automation has been applied within car manufacturer Toyota, as detailed in a recent post by Fast Company. “Humans should produce goods manually and make the process as...

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MITSloan Talks About AI, How Does it Support A Competitive Edge in the Supply Chain?

Artificial Intelligence (AI), like similar forms of technology (cognitive computing, machine learning) is all about obtaining using data feeds to gain insight. In business, being able to use this...

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Digital Laggards Don’t Need to Pay the Price for Delayed Supply Chain Digitisation

There’s already a fear of digitisation and how it is being brought into businesses, regardless of disruption. But it doesn’t have to be painful.

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If Tennis Can Achieve Real-Time Alerting, So Should The Supply Chain

For anyone following the US Open 2017, you may or may not be aware of the cognitive and alerting technology behind those social media highlight feeds you may have been watching.

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Aldi is Setting the Payment Standards, How Can You Get Ahead of the Supply Chain Game?

The UK's fifth ranked supermarket by market share is leading the way in setting payment standards by reducing the time it takes to pay its small suppliers.

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IT: How to Control Automation Implementation in Your Supply Chain

In this technologically advanced world, those who are in control of running and maintaining an IT department in a global organisation must consider the idea of automation, as it prepares their...

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What Does Structured and Unstructured Data Mean in Automation?

Data is at the core of all organisations; customer data, product data or business data. Customer information that comes through on an email might be ‘digital’ but it isn’t digitised. This means...

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Is Process Automation Really that Confusing?

Automation has been around in some form or another since the 30’s, with machines being used to complete simple tasks such as repetitive work in the production of automotive, appliances, beverages,...

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Healthcare: Why Customer Service is a Differentiator and Not a Cost-Center

In the healthcare industry, the landscape of customer service is constantly changing and evolving with technology being able to bring people and products/services closer than ever before. For this...

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The Holistic Approach to Automation in Business

In the ever-changing digital world, businesses are able to secure financial confidence with innovations being done in technology to simplify and improve key operations in a business structure....

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Automation in Business: What to Expect in a Good Digital Journey

The age of extinction may just be lurking very near for most business organizations that have no plans of transforming core concepts of their business models into digital platform. In essence,...

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What Will Happen To Customer Service If We Don’t Embrace Automation?

Surely, the whole point of customer service in the supply chain is that it’s run by real-life humans? Absolutely, but those customer service professionals need the right technology and automation...

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Artificial Intelligence and Intelligent Automation: The BIG Difference

With the continuous growth of technology, the rise of the machines is finally here. Through Artificial Intelligence and Intelligent Automation, the world is undergoing transformation on a major...

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