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Start With What You Already Have: 3 Steps to Achieving Real Operational Supply Chain Visibility in 2018

Improving On-Time In-Full (OTIF) and Days Sales Outstanding (DSO) performance, customer experience and reducing operational supply chain costs all rely on one crucial element; visibility of vital...

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2 Ways Automation can Manage Supply Chain Operations After a Merger or Acquisition

If your growth strategy includes acquiring or merging (M&A) with other organisations, then you’ll have experienced first-hand the time and effort it takes to fully integrate new operational...

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Thinking Inside the Box. Introducing SelfServe - An Easy Way to Manage Orders Destined for the Ocean

Growing global trade flows, particularly to and from Asia, the Middle East and Africa are driving an ever increasing volume of goods which must be moved around the world in shipping containers....

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The Intelligent Automation Series Part 1: Look Inside Your Customer's Orders

Every working day of every year Customer Services are tasked with ensuring that their customers place their orders correctly. We often see this being managed via spreadsheets and print outs that...

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3 Misconceptions about Digitising Your Customer Service

Digitising Customer Service can be a difficult concept to sell to your own team of customer service representatives (CSRs). To those who’ve never experienced the other side of a digitisation...

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5 Concerns IT Leaders may have about Process Automation Implementation.

If you’re responsible for your organisation’s IT, you probably have strong opinions on what effect digitisation will have on your department. Either you are excited by the prospect, and are keen...

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Getting the Competitive Edge in Customer Services

Customer Service has always been pivotal to the supplier-customer relationship in manufacturing. However, customer demands on your team are set to rise even further, led in part by the change in...

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Want Less Invoice Disputes and a Streamlined Process to Manage Them? Have Your Cake and Eat it With Automation

Claims for credit from customers is an all too common fact of life in supply chain. Shortages, damages and price discrepancies are just a few reasons why an invoice won’t be paid in full or on...

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3 Ways Supply Chain Automation Helps You Maintain Superior Customer Service During a Merger and Acquisition

The news of an imminent M & A event for your organisation is an anxious time for those involved in the operational or administrative side of the business – like customer service. 

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The Future of Electronic Data Interchange

Communications systems have always been the key to productive commerce, and Electronic Data Interchange (EDI) is the core that ensures good trade connections for any organisation. EDI is a system...

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RPA: To Become One of Many in a Suite of Automation Capabilities

Supply chain digitisation and automation specialist OmPrompt is challenging the status quo around Robotic Process Automation (RPA).

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5 Financial Processes you Can Automate Now for a More Cash-Rich Department

Moving from a traditional, manual finance department to a fully-automated, digitised department is truly a transformational change. However, just by focusing on five key financial processes, you...

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Could You Be Overlooking Opportunities to Streamline Your P2P Processes?

With so much internal focus in the supply chain on the order-to-cash (O2C) activities and customer experience, procure-to-pay (P2P) processes and supplier satisfaction can often be overlooked in...

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Automation in Toyota: It’s Not About Removing People, it’s About Empowering Them

A unique application of automation has been applied within car manufacturer Toyota, as detailed in a recent post by Fast Company. “Humans should produce goods manually and make the process as...

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MITSloan Talks About AI, How Does it Support A Competitive Edge in the Supply Chain?

Artificial Intelligence (AI), like similar forms of technology (cognitive computing, machine learning) is all about obtaining using data feeds to gain insight. In business, being able to use this...

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Digital Laggards Don’t Need to Pay the Price for Delayed Supply Chain Digitisation

There’s already a fear of digitisation and how it is being brought into businesses, regardless of disruption. But it doesn’t have to be painful.

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If Tennis Can Achieve Real-Time Alerting, So Should The Supply Chain

For anyone following the US Open 2017, you may or may not be aware of the cognitive and alerting technology behind those social media highlight feeds you may have been watching.

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Aldi is Setting the Payment Standards, How Can You Get Ahead of the Supply Chain Game?

The UK's fifth ranked supermarket by market share is leading the way in setting payment standards by reducing the time it takes to pay its small suppliers.

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IT: How to Control Automation Implementation in Your Supply Chain

In this technologically advanced world, those who are in control of running and maintaining an IT department in a global organisation must consider the idea of automation, as it prepares their...

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What Does Structured and Unstructured Data Mean in Automation?

Data is at the core of all organisations; customer data, product data or business data. Customer information that comes through on an email might be ‘digital’ but it isn’t digitised. This means...

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