OmPrompt Blog

Customer Service, FMCG

The Uphill Struggle of a Customer Service Rep

High turnover rates for customer service representatives (CSRs) are prevalent globally, with some variation from country to country. It’s perhaps not surprising to find that those working on the...

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Customer Service, FMCG

5 Benefits to Automating Data Entry in Your Customer Service Department

How could your business be different/better if the majority of your customers’ orders hit your ERP system automatically? 

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Customer Service, Healthcare, FMCG

5 Ways Automated Order Entry Helps Increase Sales

In this article, we focus on just one area of your business – customer service – and show that by just automating a single process – order entry – you can have widespread positive impact in your...

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Healthcare, FMCG

How to Automate and Where to Start in Your Business

Because the supply chain sits in the heart of your organisation’s operations, you’ll need cross department buy-in and support from all areas of your organisation, including: IT, finance, HR,...

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Healthcare, FMCG

5 Processes in Your Order to Cash System that are Ideal for Easy Automation

As an end-to-end Order to Cash managed service provider, we are used to seeing automation transform entire supply chains. We’ve seen time and time again how automation frees up cash and releases...

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FMCG

How to Create a Realistic Automation Strategy for your O2C Transformation Project

When planning to automate your supply chain, many potential barriers quickly come to light. According to a 2014 Peerosity Survey*, the two main barriers to automation within order to cash are:

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