OmPrompt Blog

Healthcare, FMCG

Automation Implementation: How We Manage the Process

As a managed service provider the onus is on us to manage the implementation. Our aim is tomake this as easy as possible for you. You won’t need a huge implementation team; all we need isa small...

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Customer Service, FMCG

Touchless vs. Cashless Transactions – the Future of the Supply Chain

Imagine a perfect supply chain world where goods are transferred, painlessly and error-free, from one end of the order-to-cash process to the other… Now, imagine that this process can be done...

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Customer Service

3 Key Automation Technologies that Make Life Easier in Customer Service

Historically, life as a customer service representative has been difficult. However, thanks to technology, tasks that used to be repetitive or hugely time-consuming can be either automated or made...

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Customer Service, FMCG

The Uphill Struggle of a Customer Service Rep

High turnover rates for customer service representatives (CSRs) are prevalent globally, with some variation from country to country. It’s perhaps not surprising to find that those working on the...

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Customer Service, FMCG

5 Benefits to Automating Data Entry in Your Customer Service Department

How could your business be different/better if the majority of your customers’ orders hit your ERP system automatically? 

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Customer Service, Healthcare, FMCG

5 Ways Automated Order Entry Helps Increase Sales

In this article, we focus on just one area of your business – customer service – and show that by just automating a single process – order entry – you can have widespread positive impact in your...

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